York Proms 2024 - Disabled

Adult Disabled Ticket for the York Proms picnic concert on Sunday 28^th July 2024.

Disabled Ticket Options:

Disabled Blue Badge Holder - this ticket is for anyone with a Blue Badge and allows entry via the Fast Track queue at the earlier time. We recommend those with mobility issues use the Marygate Entrance.

Disabled plus Carer - this ticket allows an official carer to accompany the person they care for. Wheelchair users are automatically eligible for a free carer and wheelchair space can be booked via the Visit York information centre n person or by calling 01904 555 670 or via the contact us page. You only need to book a single ticket for a Disabled plus Carer option, and it will allow two people to enter.

General Event information:

Gates open 5pm for fast track and disabled, and 5.30pm for everyone else.

Ticket gives access to the lawned area to watch the concert. You will need to bring your own fold up picnic chairs and blankets. Picnics are welcome and we will also have catering on site.

Please select your required ticket type and ensure you have read and understood the terms and conditions before completing your order.

Tickets are digital and you will need to either present your smartphone to show your downloaded tickets/email or Apple Wallet ticket with QR code to the gate staff, or print out your tickets and bring them with you. If you have any problems with this and are unable to get help from a friend or family member, you can also buy printed versions from the Visit York Information Centre in person or by calling 01904 555 670.

Terms and Conditions of Booking

1. Refunds: Standard tickets are non-refundable. Flexible tickets are refundable up until three months before the event (before 28th April 2023) subject to a £3 per ticket cancellation fee, and partially refundable until one month before, subject to our refund policy schedule (see below and website FAQs for full details). To request a refund you must contact us before the deadline stated above.
2. Tickets may not be advertised online for sale. Attempts to do so will risk your ticket being cancelled without refund. 
3. Fast Track admission ticket holders enter 30 minutes before general admission ticket holders. Expected gate time for priority admission is 5pm. Fast Track ticket holders who arrive after the general admission gate is opened will be able to enter immediately via the priority gate and will not have to join the back of the main queue.
4. Disabled ticket holders and those with official carer, plus fast track, are advised to enter via the Marygate entrance.
5. No fireworks, disposable BBQs or naked flames are to be used inside the gardens.
6. No smoking or vaping is permitted on the main viewing lawn.
7. Dogs are not permitted, except assistance dogs. Please ensure assistance dogs can tolerate fireworks or leave ahead of the finale fireworks display.
8. Children under 5 are free of charge. Children 5-15 years of age must be accompanied by an adult over the age of 18. No more than 4 children under 10 per adult. Under 5s also need to have a ticket booked.
9. Large umbrellas are not permitted on the main lawn. In the case of rain forecasted, please bring coats with hoods, hats or ponchos. If an umbrella is obstructing the view of other people you will be asked to take it down.
10. Bags may be searched on arrival. Refusal to allow your bag to be searched will result in entry being denied.
11. Staff and security staff reserve the right to refuse entry to, or remove, any persons under the influence of drugs or intoxicated to an unsafe level. Please drink responsibly.
12. In the case of adverse weather, the event will not be cancelled and will go ahead. In the case of unsafe weather conditions that cause the event to be cancelled, tickets will be refunded. Specific conditions need to be met for event cancellation due to adverse weather and is at the discretion of our Health and Safety Manager, local council or local emergency services only. This does not apply in the event of a force majeure event beyond the promoter’s control, including, but not limited to, natural disaster, war, terrorism, epidemic, national mourning or act of local or national government.
13. It is your responsibility to check the up to date event information on our website ahead of leaving for the event, which will all be up to date and finalised no later than 14 days before the event. In the event of potential adverse weather, we will be posting regularly on social media and via email to keep everyone up to date with developments.

Refund Schedule

Flexible tickets are refundable up to three months before the event, subject to a £3 per ticket cancellation fee, and partially refundable until one month before. The cancellation fees ensure we cover transaction fees incurred. To request a refund, please email us at the earliest opportunity using the email address you used at the time of booking, or call the Visit York Information Centre on 01904 555 670. Notice period is calculated by confirmed contact, eg, date stamped email or Visit York Information Centre answerphone message.